PICKLETOUR
Before the event starts
If an organiser cancels a paid event before live play starts, PickleTour’s policy is a full refund of the PickleTour software fee paid for that event. The organiser should cancel the event and request the refund from the event billing screen. During this preview period requests are reviewed and processed manually; submitting a request does not itself reverse a Paddle payment.
After live play starts
Requests after live play begins are reviewed case by case. A refund is not automatic. The organiser should explain the issue and include the competition name and payment reference, without sending player-sensitive information.
How to request help
Contact support from the organiser account or email the support address shown below. Paddle receipts and any refunds are handled through Paddle after review. This policy applies to PickleTour’s software charge only, not venue costs, prizes or entry fees collected by the organiser.
Contact PickleTour support