Account and sign-in
Use the same account to play and organise. Public accounts open at launch. Administrators can sign in now; contact support if an administrator password needs recovery.
Report a problem
Open support inside your event. Describe what you did and what went wrong, and review the minimal diagnostics before submitting the report. Do not send passwords or private player details.
Help after review
Support reviews the evidence. If a product failure is confirmed, an equivalent replacement event can be assessed. Submitting a report does not itself confirm a fault.